My child is able to unlock their phone even when I have it locked. I get a notification about it, but is there a way to prevent this from happening?

If you are experiencing this issue, overrides are enabled for your child's phone. Overrides is an optional feature that allows a family member to unlock their phone during a time when it is scheduled to be locked.

To disable overrides:

  1. Login to your account at
  2. Click on the phone you would like to view in the list of phones on the left side of the screen.
  3. That phone's list entry will expand. Click on the link labeled Controls.
  4. Locate the box labeled Lock Screen Overrides on the right side of the page.
  5. Choose Do Not Allow under Allowed Overrides? Your changes will be automatically saved.
Have more questions? Submit a request


Article is closed for comments.
Powered by Zendesk