There are a couple of different issues that may cause this problem. For more information:
- Login to your account at http://mobilecontrols.sprint.com/signIn.htm.
- Click on the phone you would like to view in the list of phones on the left side of the screen.
- A new page will open on the right side of the screen. There will be a banner at the top of that page explaining why your phone is having trouble. Follow the instructions in the banner to complete activating your phone.
If you're still having trouble, please contact Sprint Customer Care at 1-888-211-4727.