If a phone has been off for a long time, Mobile Controls may assume the phone is no longer active. Turn the phone back on and the issue will resolve itself after a couple hours.
If the phone hasn't been off or isn't reactivating after being on for a few hours, Safely Family Utility may have been removed from the phone. Safely Family Utility is an app that provides the behind-the-scenes magic that powers Sprint Mobile Controls.
To reinstall Safely Family Utility:
- On the phone you want to activate, go to Google Play (formerly Android Market) and search for Safely Family Utility, or follow this link on the phone you would like to activate for Sprint Mobile Control.
- Once you're on the Sprint Mobile Controls Google Play page, tap the Install button.
- Follow the instructions to install Safely Family Utility on your phone.
- After installation, you must open the app to get it started. Once started, Safely Family Utility runs in the background and you can close the application on your phone.
If you're still having trouble, please contact Sprint Customer Care at 1-888-211-4727.