I locked my child's phone during school or Late Night Hours, but I still see calls and texts on the graph during these times. Is the lock working?

Yes, it is. Even though the lock is functioning properly, you may still see calls or texts for your child's phone during scheduled lock times for one of a few reasons:

  1. Because the numbers displayed on the graph are averages, it will take some time before the text and call numbers visibly decrease because of the lock.
  2. Your child's friends may text them during these times. These texts count towards the total even though your child can't read them.
  3. Your child may be texting or calling during these times on days when a lock is not configured, such as the weekend.
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